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Help Desk Support — Coding Hub
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Help Desk Support

Real People.
Real Fast.

Technical assistance and troubleshooting for IT-related issues, delivered remotely or on-site. No bots, no queues — just friendly experts who fix it right.

Phone
Email
Live Chat
Portal
On-Site
1
Submit
Any channel
2
Triage
< 10 min
3
Diagnose
Remote session
4
Resolve
First-contact fix
5
Verify
You confirm
85%
First-Contact Resolution
<15 min
Avg. Response Time
4.9/5
Customer Satisfaction
500+
Users Supported
Support Plans
Pick Your Support Level
From pay-as-you-go to fully managed help desk — choose the right fit for your team and budget.
Basic

Pay-as-you-go for occasional issues

4-hour response
R 350 /ticket
Per incident, no monthly fee
  • Remote support only
  • Business hours (8am – 6pm)
  • Email & chat support channels
  • Ticket tracking portal access
  • Monthly usage summary
  • Phone support
  • On-site visits
  • After-hours support
Open a Ticket
No commitment — pay only when you need help
Most Popular
Pro

Unlimited support for growing teams

1-hour response
R 2 499 /mo
Per month, excl. VAT
  • Remote & phone support
  • Extended hours (7am – 9pm)
  • Live chat support included
  • Unlimited tickets — no cap
  • Up to 5 hours remote support /mo
  • Monthly IT health report
  • Ticket prioritisation
  • On-site visits
  • 24/7 support
Get Pro Support
Cancel anytime — no long-term lock-in
Premium

24/7 priority with a dedicated tech

15-min critical response
R 6 999 /mo
Per month, excl. VAT
  • 24/7/365 support coverage
  • 15-minute critical response SLA
  • Dedicated named technician
  • All channels + Slack integration
  • Unlimited remote support
  • 1 on-site visit per month included
  • Weekly performance reports
  • Strategic IT reviews quarterly
  • Escalation to senior engineers
Get Premium
Best for teams that can't afford downtime
Open Tickets
3 active
#TK-4821 Open
Outlook keeps crashing on startup
Submitted 12 min ago · Assigned to Thabo M.
#TK-4819 In Progress
Cannot connect to network printer
Submitted 2 hours ago · Assigned to Sarah K.
#TK-4815 In Progress
VPN disconnects after Windows update
Submitted 5 hours ago · Assigned to James D.
#TK-4810 Resolved
Shared drive permissions issue
Resolved yesterday · 42 min total
Your Support Portal

Full Visibility Into Every Ticket

Every client gets access to our support portal where you can submit tickets, track progress in real-time, view full history, and access self-help resources.

  • Submit tickets via web portal, email, phone, or live chat
  • Track progress in real-time with status updates and notes
  • View history — search and reference past tickets anytime
  • Knowledge base with guides, FAQs, and how-to articles
  • Approve & close — you confirm the fix before we close
Take a Tour
What We Help With
Common Issues We Resolve Daily
From "my computer won't turn on" to "our server is slow" — we've seen it all and fixed it all.

Computer & Laptop Issues

Slow performance, crashes, blue screens, hardware failures, OS errors

Network & Wi-Fi Problems

Connectivity drops, slow internet, printer issues, VPN failures

Software & App Errors

Installation failures, update issues, license problems, compatibility

Email & Calendar

Outlook issues, sync problems, mailbox setup, calendar sharing

Security Incidents

Suspected malware, password resets, suspicious activity, access issues

Data & File Recovery

Accidentally deleted files, corrupted documents, backup restoration

FAQ
Questions & Answers
It depends on your plan: Basic plans get a response within 4 hours during business hours, Pro plans within 1 hour during extended hours, and Premium plans get a 15-minute response for critical issues — 24/7. We triage every ticket immediately upon submission.
Remote support means we connect to your computer over the internet (with your permission) using secure screen-sharing tools. We can see your screen, diagnose the issue, and often fix it right then and there — no need to wait for someone to visit your office.
On-site visits are available as an add-on for Basic and Pro plans at an hourly rate. Premium includes one on-site visit per month. Additional visits can be arranged at a discounted rate for all plans.
If a problem requires hands-on intervention (hardware replacement, cabling, etc.), we'll schedule an on-site visit at the earliest opportunity. In the meantime, we'll implement any possible workarounds to keep you running.
Yes. Our team supports Windows, macOS, iOS, and Android. We can troubleshoot cross-platform issues, Apple ecosystem problems, and mixed-OS environments. Just let us know what devices you're using when you submit your ticket.
Yes. Pro and Premium plans can be upgraded or cancelled at any time — there's no long-term lock-in contract. Changes take effect at the start of your next billing cycle. Basic is pay-as-you-go, so there's nothing to cancel.

IT Problem Right Now?

Don't waste hours troubleshooting. Submit a ticket and let our team fix it — often within the first call.

Open a Support Ticket
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